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In Moscow official opening of the new Center of the information has taken place and

				
				
				
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In Moscow official opening of the new Center of the information has taken place and
Booking of the largest Russian airline "Aeroflot - Russian
Airlines ". The project is realised in cooperation with firm" the PTT-TELEPORT
Moscow ", one of the communication statements entering into holding" System
Telecom ", on its technical base.
     In an operational hall of the Center - 25 workplaces for dispatchers
Airlines which give to Muscovites and visitors of capital
The operative information on the schedule of flights, start and arrival
Air liners, render other help services, reserve tickets and
Etc.
     For a month of pre-production operation operators of the Center have processed nearby 100
Thousand calls. Thus even in rush hours a waiting time of the answer to a call
Did not exceed 20 with, that completely corresponds to the international norms.
     It became possible thanks to that help service "Aeroflot"
Uses the powerful centre of telephone service (Call Center, TSTO)
"PTT-TELEPORT" which is constructed with application of technologies of the computer
Telephony also can process not less than 2,5 thousand calls to day.
     The chosen architecture guarantees to the new Center the high
Scalability.
     Technical and program base TSTO became UATS Meridian to the company
Nortel Networks and ON Genesis. And though about criteria of a choice of the equipment
It has not been told words, it is quite possible to understand developers: the company
Nortel is one of leaders of market TSTO, in the world it is established from above 6
Thousand complete sets of its devices.
     Alexander Goncharuk: ' the Centers of such level in our country no more
Two or three '.
     Alexander Goncharuk: "the Centers of such level in our country no more
Two or three ".
     "On an example of the Center of the information and booking of"Aeroflot"we have
Possibility visually to show, what power conceals in itself
Integration of computer and telecommunication technologies, - has told
The president of holding "System a Telecom" Alexander Goncharuk. - it is symbolical,
That services of the centre of information service "Aeroflot"
The Internet company "gives.
     Valery Okulov: ' This service is claimed, it is deduced for the first time
The Russian airline on the domestic market '.
     Valery Okulov: "This service is claimed, it is deduced for the first time
The Russian airline on the domestic market ".
     In the long term the Center will give to corporate clients
"Aeroflot" new service - sale of air tickets with payment on credit
To maps and delivery. "In America and Europe air tickets are in number
The products most sold by means of similar technologies, - has noted
The general director of the company "Aeroflot - the Russian airlines"
Valery Okulov. - the given service for airline is paid back and
It is profitable ".
     World practice shows essential advantages of e-trade
At the order of aviation services. According to Nortel, the sale cost price
Air tickets through agents - $8, and expenses on so-called E-Ticket
Make only $1. So prospects for introduction of the new
Technologies the most encouraging.
     The assistant to the general director of "Aeroflot" Nikolay Egors adds: "Ours
Service - multilingual: operators of the centre are ready to respond in English,
German, French, Spanish. In due course we will reserve
Hotels, cars, meetings... ".
     In turn the general director "the PTT-TELEPORT Moscow" Nikolay
Repin has noted: "Telephone Center" Aeroflot "- the first in Russia
The hi-tech directory centre reserved by the large
Domestic airline. It is a real example of introduction
Electronic commerce ".
     According to Valery Okulov, now the information and booking Center
Serves Moscow, on the agenda - St.-Petersburg, then - all
Russia.
"PCWEEK/RE ONLINE" 2000.10.31.
//* an information Source: п п п п я я п?п?п?i п iя я i, 31.10.00
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